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FAQ

What does the purchase process look like?

The purchase is only processed through Escrow.com. Please refer to Escrow.com's transaction process as below:

1. Buyer and Seller Agree to Terms
After registering at Escrow.com, both parties agree to terms of the transaction, which includes the domain name(s) and sale price.
2.The Buyer Pays Escrow.com
The Buyer submits a payment, selecting wire transfer or in some cases PayPal, credit card. (American Express, MasterCard and Visa) or check/money order. Escrow.com verifies good funds and updates the website to prompt the seller to transfer the domain. Payment options and Process times vary.
3. The Seller Indicates the Domain Name Transfer Process Has Started.
After payment is secure, the seller is prompted to work with the buyer and the registrar to transfer the domain ownership to the buyer. Each domain registrar has a different procedure to transfer domain ownership.
4.Domain Registration Transferred by the Registrar
The inspection period is started once the Buyer indicates control or Escrow.com confirms the WHOIS information that reflects the Buyer's customer profile. The Buyer confirms full control through the registrar and accepts the domain on the Escrow.com site.
5. The Seller is Paid by Escrow.com
When Escrow.com can verify the domain has been transferred to the Buyer and the inspection period has ended, the Seller is paid. The transaction is complete.

What methods of payment are accepted?

There are various payment methods available. Please refer to Escrow.com's Payment options and find out what works best for you.

Are there any additional fees other than the agreed purchase price?

The escrow fee will be applied. Buyer or Seller can pay this fee, or it may be split between them. The Fee is determined by purchase price and the level of service. For more information about fees and payment options, please click here.

How do Buyers or Sellers cancel transactions?

Prior to agreement of terms by both parties, the Buyer or Seller can cancel the transaction by clicking the cancel button on the transaction detail screen. Once both parties have confirmed transaction details in the Agreement phase, either party may cancel the transaction, only if Buyer has not delivered payment, by sending an email request to support@escrow.com. After funds are secured, the cancellation of a transaction can only be done by Escrow.com after notifying both parties.

For any further information regarding domain purchase process including payment, domain name transfer and registration, and cancellation, please visit www.escrow.com.


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